Job Opportunity for Real Time Analyst for ResultsCX in Bengaluru, Karnataka, India

Are you a top-notch Real Time Analyst, looking for an exciting Real Time Analyst in If so you’re in luck as is searching for an experienced Real Time Analyst in Bengaluru, Karnataka, India. If you are passionate about Real Time Analyst and skilled in Demonstrated skills working with multiple senior level stakeholders and Demonstrated skills with Program and/or Team Management you might be a great fit here! You will be a critical member in bringing our Real Time Analyst team to the next level. Take a leap in your career and apply today!

We are looking for a rockstar employee for Real Time Analyst and can handle work pressure and a fast changing environment. Must be adaptable to any situation and willing to work with a big team. Must have good work Ethic.

Job Responsibilities नौकरी की जिम्मेदारियां

• Manage multiple call queues in real time.

• Watch staffing levels at each site to ensure planned coverage is met on the interval level.

• Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule

• Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.

• Provide outage and crisis management (Facilitating communications between IT teams and site management.)

• Manage Interval, daily, weekly and monthly plan objectives

• Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams

• Develop and Implement KPI Action Plans to drive performance goals.

• Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.

• Provide real-time skilling adjustments.

• Serve as the main contact point between Results and our Client Partners.

• Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.


Qualifications योग्यता

• An analytical mind set.

• Excellent attendance.

• Strong written and verbal communications skills

• Strong attention to detail

• A team player mindset

• Exceptional problem solving skills

• Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.


Everyone is welcome to apply if they have the qualifications above.

No Age Limit, but you must at least be 14 Years old.

Please submit your CV / Resume @ EMAIL






Leave a Comment

error: Sorry Boss