Are you a top-notch Assistant Manager / Manager – Service Delivery, looking for an exciting Assistant Manager / Manager – Service Delivery in Advantmed India LLP? If so you’re in luck as Advantmed India LLP is searching for an experienced Assistant Manager / Manager – Service Delivery in Ahmedabad, Gujarat, India. If you are passionate about Assistant Manager / Manager – Service Delivery and skilled in Demonstrated skills working with multiple senior level stakeholders and Demonstrated skills with Program and/or Team Management you might be a great fit here! You will be a critical member in bringing our Assistant Manager / Manager – Service Delivery team to the next level. Take a leap in your career and apply today!
We are looking for a rockstar employee for Assistant Manager / Manager – Service Delivery and can handle work pressure and a fast changing environment. Must be adaptable to any situation and willing to work with a big team. Must have good work Ethic.
IT Support Assistant manager / Manager manages the staff and service desk operations.
As a Service Desk Assistant manager/Manager, you should have a solid technical background combined with customer service experience.
A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical IT support and increase customer satisfaction.
Job Responsibilities नौकरी की जिम्मेदारियां
- Oversee 100% of the requests, incidents and problems.
- Manages and coordinates urgent and complicated support issues.
- Train, coach and mentor L1/L2/L3 Technical Support Engineers.
- Manage 24X5/7 service availability and SLA adherence.
- Establish and implement ITIL standards in service delivery practices.
- Act as escalation point for all requests and incidents.
- Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.
- Lead IT and Support Helpdesk project for on-time and quality closer.
- Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.
- Foster positive end-user, cross function relationships and drive customer satisfaction.
- Develop and maintain Technical Support knowledge base.
- Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Develop employees within their roles via coaching, counseling, and disciplining employees.
- Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
- Conduct annual performance evaluations for all direct reports
- Manage process for communicating outage/emergency activities to the organization.
- Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed.
- Will drive Ticket Deep, Dive and develop strategies for improvement.
- Review survey feedback to improve services, tools and support experience.
Qualifications योग्यता
- Graduate in any discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
- At least 10 years + years of total IT experience with minimum 5 years of experience with IT Helpdesk and at least 2 years of people management experience.
- ITIL, Microsoft, IT Infra Certification is an added advantage
Requirements आवश्यकताएं
YEARS EXPERIENCE in Assistant Manager / Manager – Service Delivery
- At least 10 years + years of total IT experience with minimum 5 years of experience with IT Helpdesk and at least 2 years of people management experience
Educational Attainment
- Graduate in any discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
Certification
- ITIL, Microsoft, IT Infra Certification is an added advantage
Are you willing to travel or stay near the company?
Everyone is welcome to apply if they have the qualifications above.
No Age Limit, but you must at least be 14 Years old.
Please submit your CV / Resume @ EMAIL https://tinyurl.com/3rr5zda6
COMPANY WEBSITE: https://tinyurl.com/3rr5zda6
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EMAIL: https://tinyurl.com/3rr5zda6